cdschroer Posted August 12, 2015 Report Share Posted August 12, 2015 There have been some reports of problems with newer Macs (running 10.9 and later) where a message stating that the RTIBuilder download is damaged appears. This is a known problem that started with MacOs 10.9 and later, because Apple changed their security checks. We do not believe there is anything wrong with the RTIBuilder download. As a small nonprofit company, we haven't paid to be in the Apple Developer program, and so the content is unsigned. Also a small script runs when you install the software (it basically just sets up a path to the software) and this is what is causing the error message. Note that the identical package on MacOS 10.8 and earlier will not generate this message. You need to change your security settings (found in the system preferences) to allow software downloaded from anywhere to run, and then try it again. You can then change the settings back. Quote Link to comment Share on other sites More sharing options...
archer124 Posted August 13, 2016 Report Share Posted August 13, 2016 i Have a problem with the sphere recognition, on mac os x El Capitan. Quote Link to comment Share on other sites More sharing options...
cdschroer Posted August 14, 2016 Author Report Share Posted August 14, 2016 The question about the sphere recognition is not related to this topic. It should be posted as a new topic in the "Processing RTI" Forum" Also, please describe in detail the problem. Exactly what happens? What steps lead to the problem? Is there an error message? Does it not work as you expect? Include a screen shot if that is appropriate. Carla PS: I can move a new topic someone posts to the proper forum, but I can't move individual posts somewhere else. Please start a new topic about this issue. Quote Link to comment Share on other sites More sharing options...
Bob Miller Posted November 26, 2016 Report Share Posted November 26, 2016 Thanks Carla, changing the security settings to 'allow from anywhere' worked on mac OSX 10.11.5 (El Capitan). I am now looking forward to using RTI :-) Bob Quote Link to comment Share on other sites More sharing options...
May_Espejo Posted December 15, 2016 Report Share Posted December 15, 2016 Hello, I have another similar problem when I try to install the RTI builder programe. I changed my security options, so i can download the programe, in this way I've can install the RTI viewer programe. My computer said me that "the RTI builder is damaged and can not be opened. You must eject the disk image". I've read the forum's answered but they don't serve me. Thank so much Quote Link to comment Share on other sites More sharing options...
cdschroer Posted December 20, 2016 Author Report Share Posted December 20, 2016 We have seen the damaged file reported before (though the file is not damaged). Usually going to system preferences and changing the security settings to allow the software "from anywhere" to run will fix the problem. Then you can change the setting back, once RTiBuilder is running. You will need an administrator password to make this change. Carla Quote Link to comment Share on other sites More sharing options...
jnpangasinan Posted January 5, 2017 Report Share Posted January 5, 2017 in the macOS Sierra version there is no option for the 'allow software from anywhere to run' option. How do I fix this? Thanks Quote Link to comment Share on other sites More sharing options...
cdschroer Posted January 5, 2017 Author Report Share Posted January 5, 2017 Ok - wow, this looks like a problem. MacOS X Sierra does remove the run apps from "anywhere" option. Here's an article with a couple of options for how to get around this: http://dispatchist.com/macos-sierra-gatekeeper-run-applications-anywhere/ I can't vouch for this site, but one of the options is pretty straightforward. The more permanent fix involving a command line action in a terminal, you might want to do a bit more research on before trying. Carla Quote Link to comment Share on other sites More sharing options...
sammichaelstevens Posted January 20, 2017 Report Share Posted January 20, 2017 Here's a safer option that only disables gatekeeper for RTIBuilder. https://sites.google.com/a/exeter.ac.uk/rti/what-we-ve-been-up-to/aworkaroundforrtibuilder202onmacossierra Sam 3 Quote Link to comment Share on other sites More sharing options...
afanzr Posted February 2, 2018 Report Share Posted February 2, 2018 Hi Got the same problem and tried Sam's solution but with no success at all. Did anyone have success running the app on Sierra / High Sierra? best, Andreas Quote Link to comment Share on other sites More sharing options...
endeavour Posted February 8, 2018 Report Share Posted February 8, 2018 here the sammmichaelstevens - tipp works. having macOS 10.13.2 (17C205) on a macbook pro mid 2012 thank you 1 Quote Link to comment Share on other sites More sharing options...
jpmurrugarra Posted February 9, 2018 Report Share Posted February 9, 2018 I´ve just installed RTI Builder on a Mac 10.13.1 using sammmichaelstevens solution It works smooth Thanks 1 Quote Link to comment Share on other sites More sharing options...
sammichaelstevens Posted April 1, 2018 Report Share Posted April 1, 2018 I'm reinstalling my RTIBuilder and my previous instructions no longer work using MacOS High Sierra. I have tried variations on a theme: xattrc -d; sudo chmod; spctl; etc. No such luck! Has anyone had any success? Quote Link to comment Share on other sites More sharing options...
SteveDunn Posted October 16, 2018 Report Share Posted October 16, 2018 I'm now on OSX 10.14 (Mojave) and still there's an error message. Does anyone have a solution please? Quote Link to comment Share on other sites More sharing options...
gwenrileyjones Posted October 19, 2018 Report Share Posted October 19, 2018 The RTI group have a new website - this is the new address with the fix, it worked for me on macOS Sierra 10.12.6 https://www.rtigroup.org/news/a-workaround-for-rtibuilder-2-0-2-on-macos-sierra 1 Quote Link to comment Share on other sites More sharing options...
cdschroer Posted March 18, 2019 Author Report Share Posted March 18, 2019 I just had to do this on Mojave - and it works like a charm. We are looking into getting the proper certificates so that our software can come from a "known developer" which would prevent this problem. The certificates cost money, and it's different for Mac and Windows. That plus work needs to be done on the RTI software. We are aware of this issue though, and we will do what we can to resolve it. We appreciate all of you that support our work with donations and volunteer efforts. It really makes a difference. Carla Quote Link to comment Share on other sites More sharing options...
Adam B-J Posted March 22, 2019 Report Share Posted March 22, 2019 Hooray it even works on Mojave. I was climbing the walls, but shall now come down again. Adam Quote Link to comment Share on other sites More sharing options...
B Mikelait Posted January 27, 2020 Report Share Posted January 27, 2020 I am experiencing the problem discussed in this thread. I read every post, but the www.rtigroup.org link posted by gwenrileyjones is broken. Is there a new up-to-date fix for this? I have Mojave. Quote Link to comment Share on other sites More sharing options...
Tom Posted February 19, 2020 Report Share Posted February 19, 2020 I'm having to rebuild my RTI/PTM workflow on account of reinstalls etc. I know that none of the apps work on a macOS 64 bit system like 10.15 Mojave but I was lucky enough to find an old MacBook Air running macOS 10.13 High Sierra. Some of the links above are broken now, so here's a summary of what I did to get working RTI/PTM software in macOS 10.13 if you are lucky enough to have an old Mac hanging around. There are risks in allowing apps from being installed from anywhere, so bear this in mind if you are installing software from other places. Download RTIbuilder and add to the Applications folder as usual. It will not run, and macOS will report the app as broken. Disable Gatekeeper (this is what prevents the app from running) by opening a terminal and typing (or copy/paste) sudo spctl --master-disable Verify that this has worked by going into System Preferences > Security & Privacy and in the General tab check that there are now three options for installing software under "Allow downloaded apps from:" and that "Anywhere" is selected. Now you should be able to run RTIBuilder. If you're concerned about security, after you have finished building and viewing HSH RTIs, set the option in Security & Privacy back to another option such as "App Store and identified developers". If you want to create PTM files too: Right-click on RTIBuilder and select "Show Package Contents" then navigate into Contents > Resources > Java > Fitters > PTMfitter The folder will be empty. Keep it open and open a new Finder window/tab. Download the PTMfitter software from Carla's Dropbox link: https://www.dropbox.com/sh/jfsy0lhxu6zv4i4/AADJpq6E_GJmNw_s5C8r94CVa?dl=0 Extract the zip file and copy the file PTMfitter file (there's no file extension and this doesn't matter) into the PTMfitter directory that you still have open. Open a terminal and (assuming RTIBuilder is in your Applications folder) type/copy/paste cd /Applications/RTIbuilder-v2.0.2.app/Contents/Resources/Java/Fitters/PTMfitter Next, you need to make the PTMfitter file executable by typing chmod 755 PTMfitter Now you can close your Finder windows and launch RTIBuilder. It should now launch and be able to create both HSH/RTI and PTM files. I hope this helps some people at least. Thanks, Tom Curatorial Research Centrehttps://curatorialresearch.com (These instructions worked on macOS 10.13 High Sierra in February 2020) 1 Quote Link to comment Share on other sites More sharing options...
Aaron de Souza Posted March 23, 2021 Report Share Posted March 23, 2021 Hi there, Just wanting to find out if the issues with the latests Mac OS have been resolved? I'm still using Mojave 10.14 and I need to update so that other software works, but then my fear is that my RTI software won't. I would be updating to MacOS Big Sur Any advice very much appreciated!! Aaron. Quote Link to comment Share on other sites More sharing options...
Roberto Posted May 13, 2021 Report Share Posted May 13, 2021 Hello, I'm having problems to run RTI Builder V2.0.2 with macOs 11.2.3 and 11.3.1. Message is: “RTIbuilder-v2.0.2” is damneged. Someone could help me please? 🙏🏻 Quote Link to comment Share on other sites More sharing options...
Aidan Fitzpatrick Posted May 28, 2021 Report Share Posted May 28, 2021 Hi there, I'm having similar problems as others who've posted in this thread. Currently running macOS Catalina 10.15.7 and have changed security settings to allow apps from anywhere, but still receiving an error message "RTIbuilder-v2.0.2" is damaged and can't be opened. You should move it to the trash" . Strangely, the RTIViewer software opens as expected. Thanks so much for your help and any info you can provide! All the best, Aidan Quote Link to comment Share on other sites More sharing options...
Marco Posted July 6, 2021 Report Share Posted July 6, 2021 I also have the same problem. I have Mac OS 11.4 and I can't open the RTIbuilder App. The error message I receive is "RTIbuilder is damaged and can't be opened. You should move it to the trash". Can anyone help me? Thank you in advance Marco Quote Link to comment Share on other sites More sharing options...
Arturo García-De León Posted July 27, 2021 Report Share Posted July 27, 2021 Got the same problem. I have tried everything. Can anyone help? Quote Link to comment Share on other sites More sharing options...
Seda Kartal Posted August 1, 2021 Report Share Posted August 1, 2021 Hi, I'm using Mac OS Big Sur 11.5 and RTIBuilder is not working, can you help? It's very urgent, thank you very much... 🙏 Quote Link to comment Share on other sites More sharing options...
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