Jump to content
arejasp

Working Download Link for Windows

Recommended Posts

Hello all,

I am attempting to find a working link to download the RTI processing software for windows. I have gone through a number of links posted in the forums, but none of them are active and the links on the CHI site come back with download failed, but only for the processing software. I am able to download the viewer just fine.

Any help is much appreciated, thank  you!

 

-Jason

Share this post


Link to post
Share on other sites

I tried the link on two separate browsers as well as downloading it to my phone. On the desktop I am getting the following error: 

image.png.f074ff39bb0752242d58ea17ac1fdebb.png

When I download it to my phone it shows the download, but once I move it to my desktop it gives me an error that it cannot find the software package. 

I used Chrome and IE for the downloads. Other links on the site work but that one just doesn't want to work for me. 

Share this post


Link to post
Share on other sites

Jason,

That sounds to me like your Anti-Virus may be moving it into quarantine as soon as it sees it on the PC. Can you look in your AV's quarantine folder or log?

Dave

Share this post


Link to post
Share on other sites

No, its a corporate AV. I will have to download it from home and move it over. I will post tomorrow on if it works or not. It is strange as I am normally able to download and install software and my phone is on cell data, so it should have downloaded just fine. 

Thank you for the help!

Share this post


Link to post
Share on other sites

Jason, it may well be downloading OK, but then as soon as the AV 'sees' the file, it may take a dislike and move it into quarantine - so downloading on other devices may be no help (or relevant to the issue), if it is the AV that is moving the RTI installer as soon as it is 'seen' on your PC.

Dave

Share this post


Link to post
Share on other sites

Thanks for jumping in Dave - I just checked it also - and it is downloading fine for me.  I think your idea about it being quarantined by  virus software makes the most sense.

 

Carla

Share this post


Link to post
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now

×