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AlanTW

RTI Builder stopped running - SOLVED

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I thought I'd post this just in case somebody else encounters the same problem.

 

I have been using the RTI Builder for over a year on my Windows 7 64bit PC with a i7 4.0GHz processor and 32 Gb RAM, with out any problems. A few days ago it refused to open so I did a re-install, to no avail. Then I downloaded a fresh copy from CHI, still no go.

 

After a lot of strong coffee (and cursing) I finally tracked the problem down. I have been using ZoneAlarm as my firewall, and have been doing so for many years. One of my checks was to disable it and bingo, the Builder ran. I then played around with the permissions in the firewall setting but that made no difference. Eventually I noticed that a checkbox to enable the OS firewall had been checked and on unchecking it RTI Builder ran! (large celebratory whisky).

 

I have never enabled the Windows firewall, due to it's poor reputation in earlier days, so I can only assume that either a Windows or ZoneAlarm (unlikely) update was the culprit.

 

If this helps anybody else I shall feel that I've done my good deed for the day!

 

Alan

 

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Thank you for posting this!  I think it's very helpful.  We have some known issues with RTiBuilder and various firewall software.  Your detailed information gives folks more to go on when facing this kind of issue.

 

Carla

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