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About ken

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  1. I adjusted my jpg files so they were more similar to the sample files that worked...reduced size to 20 mpixel, increased jpg compression, changed from monochrome to rgb, reduced resolution from 600 ppi to 96 ppi (just metadata, no change to image data). After making these changes, my files worked successfully. I don't know which, or which combination of, these parameter changes fixed the problem.
  2. Dave, I just downloaded fish fossil sample data set from CHI and created RTI file in Builder. RTI file opened properly in Viewer. I guess I need to look at my image files see what is different....How it is that Builder does not object, but the product builder makes from them is objectionable to Viewer. Ken
  3. BTW, I did not carefully inspect the LP file, but it looks like I would expect at first glance.
  4. After I make the jpg files and put them into the project folder, I do not name or move
  5. Dave, Thanks much. I must jump on a plane in a few hours. I'll keep you posted on any possible progress until then. I'll then be out of pocket intermittently in GMT+10 for the next few days. Ken
  6. Thanks Dave for feedback, I downloaded 2 PTM files from CHI website that successfully opened in RTI viewer. I have no known good RTI files that I can try (I would happily try one if I knew a link to get one). I have tried several different sets of images, all with the same result. I have no previous images known to work. I am attempting to download samples from CHI site now. Thinking that perhaps something in the process was corrupt, I started from scratch on each computer. I used different image sets and the same image set. I did not try the PTM fitter. I would have, but the CHI link to download the PTM fitter license from HP was 404.
  7. On Windows 10 pro computer with 16 gig ram, Intel CPU i7 processor, .rti files made with RTI Builder do not open in RTI Viewer. The files begin to open, but when the progress bar is about 20% finished, RTI Viewer returns an error "[filepath] is invalid Internal format unknown" Created .RTI files are not tiny, between 50 and 100 mbytes in size. RTI File is created without indication of error. Same problem on 2 different computers. Running as admin and running in Win7 compatibility mode does not help.
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