The feared "Unknown Error" message in RTI builderRTI fitter builder
Posted 19 July 2012 - 02:40 AM
"Polynomial Texture Map (PTM) Fitter
Copyright Hewlett-Packard Company 2001. All rights reserved.
See included readme and license files.
C:\Documents and Settings\Administrator\My Documents\RTI - CHI\Software\Windows-software\PTMViewer-and-fitter-windows\PTMfitter.exe usage:
Full filename for lp file specifing input files and light positions.
Output file name.
-RGB | -LRGB
-f format (format either 0 for RGB or 1 for LRGB
Create either an RGB or LRGB PTM. (Default: LRGB)
-BIVARIATE | -UNIVARIATE
-b basis (basis either 0 for biquadratic or 1 for univariate
Calculate a least squares fit of one independent variable: -UNIVARIATE
or two independent variables: -BIVARIATE
Prints software version
List command line options"
Posted 20 July 2012 - 04:00 PM
We are working on some bug fixes to RTiBuilder this summer, and we intend to catch this error better and report something more useful to the user, so that users know when this problem occurs.
- caseycameron, marlin and mgts24 like this
Posted 23 July 2012 - 03:10 PM
I have been able to process .ptms without a problem, but for some reason I keep getting the "Unknown Error" message every time I try to use the HSH fitter. I have tried everything: I make sure there are no spaces, I tried reprocessing ptms, I've also started everything from scratch as a new project using the HSH fitter, I've downloaded the RTIbuilder again... and nothing seems to work. I wasn't having this problem before, though, so there must be something I'm missing... Any advice is more than welcome.
I hope you all are doing great!
Posted 24 July 2012 - 02:56 AM
This seems like a different problem. I am trying to remember if you are on Mac or PC. I have seen some problems with HSHfitter not starting on PC. It might be a permission problem. For example if you installed as an administrator, but then are running without admin privileges, it may not have permission to write a temp file it needs during the processing. It isn't necessarily this, but if you can go check the permissions on the hshfitter file that might be a clue.
Also, you can look at the xml log file that was produced. It might have a more useful error statement in the log file than appears on screen. Look towards the end of the log file to see if there is anything that might be useful there. Post what you see.
Sorry you are having difficulty.
Posted 08 August 2012 - 02:18 AM
Thanks! I'm actually using a Mac.
I was *finally* able to produce .rti's using the HSH fitter. I had to start over, though... I created a new project folder and used the original raw files (CR2 files, after deleting the xmp files). I was also able to reprocess it as a .ptm. Could the problem be that I moved my original project folders to a new location? (I re-organized my laptop and created a larger folder to place all my RTI projects. The project folders were intact, but in a new location.)
Posted 21 September 2012 - 07:14 PM
my canon post processing software (Digital Photo Professional) converts into jpegs using capital extension letters. RTI-fitting doesn't seem to have a problem with capital extensions, but PTM fitting sure does (at lest for me), resulting in "unknown error" in the fitting stage... i have made it part of my workflow to batch rename the files` extensions....to do this shift+rightclick on the jpeg-exports folder and select "open command window here" and enter "ren *.JPG *.jpg" (w.o. quotation marks)...took me a while to figure this out, thought i`d share it, if this is common knowledge please ignore this reply
Posted 23 September 2012 - 01:54 AM
Posted 03 November 2012 - 05:10 AM
The problem I am having is with building my RTI via HSH.
It worked fine when the client was on set watching us do this specialized technique on a cast of a Rune Stone with carvings so she can see the results.
Now that the client is not involved in my post-production, I am having problems processing the file.
The version on the studio computer was downloaded from your website (ver 2.0.2).
This version was working fine on set with the original raw files/jpeg export files without any corrections, rotations, metadata applied.
In Adobe Bridge, images were rotated to the correct view for the client, renamed and metadata was applied.
In Adobe Camera Raw, everything was zeroed out, color balance was corrected via Gretag Color Checker and lens correction was applied (Canon 50mm macro lens was used).
I downloaded another version to my post production computer to do the final RTI building, with crops.
The file names have underscores, no spaces. (Rune_Stone_Front_01.jpg). I get the error message after RTI processes all the files. Everything is ok up to the final execute.
Posted 07 November 2012 - 11:30 PM
Can you build a ptm but not an hsh? What platform are you using?
Posted 12 December 2012 - 10:52 PM
I'm getting this error now and it has stymied my workflow on a pretty big project. I'm trying to identify if there is a pathway issue involving spaces that is causing the error. Strange thing is that I had an error, then was able to build an RTI successfully and now have had three errors since that success. Nothing has changed that I am aware of in my file structure or labeling.
I'm running OSX10.7.5 on an Intel 2.66GHZ Core Duo with 8GB of Ram and I'm using full frame D800 JPG files. These guys are monsters at high resolution so I'm wondering if file size might be an impediment? Just a thought.
One thing that I'm concerned may be causing an issue concerns file pathway and spacing. My hard drive is called (generically enough) Macintosh HD and there is a space there. Could that be the issue?
Any thoughts are appreciated. I'm going to try the files on my base station to see if I get a different result.
Thanks in advance,
Posted 12 December 2012 - 11:41 PM
Go look at the .lp file that is saved for you in the "assembly-files" folder. That is the easiest way I have found for checking the full path that the system is using. Alternatively, open the log file (the.xml file) in the project directory.
My hard drive on my mac is called "Macintosh HD" as well, but I think that is a label, and not showing up in the actual path. Anyway, let me know what checking the path turns up.
Glad you have a big project! Post more about it in the projects area when you can!
Posted 14 December 2012 - 12:05 AM
The pathways actually look fine for processing. Nothing in the LP file but the .xml is showing a few Level="WARNING USER=" but the final one says 255 or more specifically: "LEVEL="WARNING" USER="">Fitter returned an error ! Error : 255</"
Any ideas here? Let me know if you want me to send you the LP and XML files.
Thank you in advance.
Posted 14 December 2012 - 04:19 PM
Yes, please send me the lp and .xml files. You can post them here, but if there is anything confidential in them, send to me directly.
Nothing is coming to me off the top of my head, but if I read it in context I may be able to figure it out.
Posted 18 December 2012 - 03:52 PM
We have been running on computers with OSX 10.5.x and 10.6.x, but some of our other users are on 10.7, so I don't think that's it.
Posted 21 December 2012 - 04:02 PM
I did a complete reinstall of RTI Builder in the hopes that this might solve the issue but it did not. I am now going back to an earlier version of the builder to try and assemble one as a test.
Please let me know when you hear anything.
Thank you in advance,
Posted 15 April 2013 - 04:01 PM
[...] to do this shift+rightclick on the jpeg-exports folder and select "open command window here" and enter "ren *.JPG *.jpg" (w.o. quotation marks)...took me a while to figure this out, thought i`d share it, if this is common knowledge please ignore this reply
thank you so much for this info! I was not able to get the PTM Fitter running (even manually changing every file name did not work for some reason). But with your solution creating the files became a breeze! So thank you once again!
- Ansley likes this
0 user(s) are reading this topic
0 members, 0 guests, 0 anonymous users